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Privacy Policy

Last Updated: 10/9/2026

Scope and Entities Covered

This Privacy Policy (“Policy”) is issued by Expect Success Global, LLC (“Company,” “we,” “us,” or “our”) and applies to your use of the following websites and any related mobile applications, platforms, and online services (collectively, the “Sites”):

  • ExpectSuccessGlobal.com
  • SuccessTek.com
  • ExpectSuccessMarketing.com

This Policy is designed to apply consistently across all three Sites, regardless of which one you are visiting. Where a practice or disclosure applies to only one Site or brand, that is noted specifically below. This Policy is hosted at ExpectSuccessGlobal.com/privacy-policy and is linked to from each of the Sites listed above. Please review this Policy on this page, as it is the authoritative and current version for all three Sites.

A visitor to or user of any of the Sites is referred to as “you” or “your” throughout this Policy.

If you have questions or concerns regarding this Policy, contact us at contact@expectsuccessglobal.com.

Information We Collect

We may collect the following categories of information:

Personal Data you provide directly, such as:

  • Name, email address, phone number, mailing address
  • Payment and billing information (processed by third-party payment processors — see Section 9)
  • Content you submit through forms, applications, coaching intake materials, community posts, comments, or messages
  • Information you provide when registering for an account, program, membership, or event
  • Text, voice recordings, or images you provide when you use AI-powered features (such as generating affirmations, narrations, or Mind Movies)

Information collected automatically, such as:

  • IP address, browser type, device type, operating system
  • Pages visited, time and date of visits, referring URLs, and click behavior
  • Location data derived from IP address

Information from cookies and similar tracking technologies (see Section 2)

User-generated content and community/platform activity (applicable to SuccessTek’s community and membership features): profile information, posts, comments, likes, shares, and private messages within the platform

Communications data: records of your correspondence with us via email, phone, text/SMS, or chat

We do not knowingly collect sensitive personal information (such as health data, government ID numbers, or biometric data) except where you voluntarily provide it (for example, as part of coaching intake) and where we have obtained your explicit, affirmative consent to process it for a specific stated purpose. You may withdraw that consent at any time by contacting us.

Cookies and Tracking Technologies

We and our third-party partners use cookies, pixel tags, web beacons, and similar technologies to:

  • Operate and improve the Sites
  • Remember your preferences and speed up checkout/purchase processes
  • Analyze traffic and usage patterns
  • Deliver relevant advertising, including through third-party ad networks

Your choices: You can control cookies through your browser settings, including refusing or deleting cookies. Note that disabling cookies may limit your ability to use certain features of the Sites.

Global Privacy Control (GPC): Where legally required (including under California law), we will honor Global Privacy Control signals as a valid request to opt out of the sale/sharing of your personal information for that browser or device.

“Do Not Track”: No uniform industry standard for DNT signals currently exists, so we do not currently respond to browser DNT signals. If a legal standard is adopted, we will update this Policy accordingly.

How We Use Your Information

We use the information we collect to:

  • Provide, operate, and improve our coaching, training, marketing, and platform services
  • Process transactions and payments
  • Communicate with you, including responding to inquiries and providing customer support
  • Send you service-related notices, and — where you have opted in — promotional or marketing communications
  • Personalize your experience across the Sites
  • Analyze usage to improve our products, services, and Sites
  • Detect, prevent, and address fraud, security issues, or technical problems
  • Comply with legal obligations

Sharing of Information

We do not sell your Personal Data for money. We may share information in the following circumstances:

  • Service providers: Third parties who perform services on our behalf, such as payment processing, hosting, email/SMS delivery, data analytics, marketing platforms (e.g., CRM/marketing automation tools), and customer support. These providers are contractually restricted from using your data for any purpose other than providing services to us.
  • Advertising partners: We work with third-party advertising and analytics companies who may collect information about your activity on the Sites (via cookies/pixels) to deliver targeted advertising. Under California and certain other state laws, this may be considered “sharing” even though we do not sell data for money — see Section 7 for your opt-out rights.
  • Business transfers: In connection with a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction.
  • Legal requirements: We may disclose information where required by law, legal process, or to protect the rights, property, or safety of the Company, our users, or others.
  • With your consent: In any other circumstance where you have provided consent.

Affiliate/Partner Program: If you refer someone through our Affiliate/Partner program, we collect the referred person’s name, contact information, and use it solely to deliver the requested information and track referral/partner program activity. Referred individuals may contact us to request removal from our records.

AI Service Providers (SuccessTek)

When you use AI-powered features in the SuccessTek app or platform (such as generating affirmations, guided visualizations, narration, coaching replies, or Mind Movie images), we send certain information you provide to third-party AI service providers solely to deliver that feature. We obtain your permission in the app before sending this data.

The providers and data sent are:

  • OpenAI: text you enter (such as goals, affirmation topics, visualization scripts, or coaching messages). Voice audio is sent only if you tap the microphone. A reference image is sent only if you upload one.
  • ElevenLabs: text to be narrated (affirmations, visualizations, or similar). A short voice sample is sent only if you choose to clone your voice.
  • Google (Gemini / Imagen): a text description you provide to generate Mind Movie images. A reference photo is sent only if you upload one.

We do not send your name, email address, password, payment details, or contact list to these AI providers. Data is sent only when you start an AI feature and only after you have agreed. These providers are used to generate the content you request and are not permitted to use your data to train their public models under our agreements with them.

Text Message (SMS) and Phone Communications

If you provide your mobile phone number and opt in to receive text messages or calls from us, you consent to receive informational, marketing, or transactional messages via SMS/MMS or phone, which may be sent using automated technology, in accordance with the Telephone Consumer Protection Act (TCPA) and related regulations.

Consent is not a condition of purchase. You are never required to opt in to SMS/calls to purchase our products or services.

Opting out: You may opt out of text messages at any time by replying “STOP” to any message you receive from us, or by contacting us directly. You may opt out of calls by informing us directly or following instructions provided during the call.

Message and data rates may apply. Message frequency varies.

Email Communications

If you opt in to receive promotional emails, we will send you marketing content, offers, or updates. You may unsubscribe at any time using the link provided in each email, or by contacting us directly. We comply with the CAN-SPAM Act and will honor opt-out requests promptly.

Your Privacy Rights

California Residents (CCPA/CPRA)

If you are a California resident, you have the right to:

  • Know what personal information we have collected, used, disclosed, and (where applicable) sold or shared about you in the preceding 12 months.
  • Delete your personal information, subject to certain legal exceptions (e.g., completing a transaction, detecting security incidents, complying with legal obligations).
  • Correct inaccurate personal information.
  • Opt out of the sale or sharing of your personal information, and out of use of sensitive personal information for certain purposes.
  • Non-discrimination for exercising any of these rights.

To exercise these rights, contact us at contact@expectsuccessglobal.com, or use the “Do Not Sell or Share My Personal Information” link in the footer of the Sites. We will verify your request before processing it.

Residents of Other U.S. States

If you reside in a state with a comprehensive privacy law (including, as applicable, Virginia, Colorado, Connecticut, Utah, Texas, Oregon, Montana, and other states with similar laws now or in the future), you may have similar rights to access, correct, delete, or obtain a copy of your personal data, and to opt out of targeted advertising, the sale of personal data, or certain profiling. To exercise these rights, contact us using the information in Section 12. We will respond in accordance with applicable state law timelines.

International Visitors (including EEA/UK, and in anticipation of international expansion)

As our business grows internationally, we intend to process personal data of visitors located outside the United States, including in the European Economic Area (EEA), United Kingdom, and other jurisdictions with data protection laws such as the General Data Protection Regulation (GDPR) or UK GDPR.

Where applicable, we process personal data on the following legal bases: your consent, performance of a contract with you, compliance with a legal obligation, or our legitimate interests (such as improving our Sites and services), provided those interests are not outweighed by your rights and freedoms.

If GDPR or a similar framework applies to you, you have the right to:

  • Access, correct, or delete your personal data
  • Restrict or object to certain processing
  • Data portability
  • Withdraw consent at any time (without affecting prior lawful processing)
  • Lodge a complaint with your local data protection authority

International data transfers: Where we transfer personal data from the EEA, UK, or other jurisdictions with data transfer restrictions to the United States or other countries, we will use appropriate safeguards, such as Standard Contractual Clauses approved by the European Commission, participation in the EU-U.S. Data Privacy Framework (DPF) and/or UK extension where applicable, or other legally recognized transfer mechanisms.

As we expand into new international markets, we will update this Policy to reflect country-specific requirements and appoint representatives or data protection contacts as required by local law.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information, including SSL/TLS encryption for data in transit and restricted internal access to personal data on a need-to-know basis.

No method of transmission or storage is 100% secure. We cannot guarantee absolute security, and you provide information to us at your own risk.

Data Breach Notification

In the event of a data breach affecting your personal information, we will:

Investigate and contain the incident promptly upon discovery.

Assess the risk to affected individuals.

Notify affected users without undue delay, and within timeframes required by applicable law (for breaches subject to GDPR, generally within 72 hours of becoming aware, where feasible), including a description of the breach, the data involved, remediation steps taken, and recommendations for protecting yourself.

Notify relevant regulators/authorities where required by law.

Payments

We do not store or collect your full payment card details directly. Payment processing is handled by third-party payment processors, including:

  • Stripe — Privacy Policy: https://stripe.com/privacy
  • PayPal / Braintree — Privacy Policy: https://www.paypal.com/webapps/mpp/ua/privacy-full

These processors are PCI-DSS compliant. Your use of their services is governed by their respective privacy policies.

Data Retention

We retain personal data only as long as necessary for the purposes described in this Policy, or as required by law. General guidelines:

  • Financial/transaction records: retained for 7 years to comply with tax and accounting obligations
  • Account and service data: retained while your account is active, and for a reasonable period after deactivation
  • Customer support records: retained for 2 years after resolution
  • Marketing/communication preferences: retained until you opt out or request deletion

When data is no longer needed, we securely delete or anonymize it.

Children’s Privacy

Our Sites and services are not directed to, and are not intended for use by, individuals under the age of 18. We do not knowingly collect personal information from anyone under 18. If we learn that we have inadvertently collected such information, we will take steps to delete it.

Contact Us

If you have questions, requests, or complaints regarding this Policy or our data practices, contact us at:

Expect Success Global, LLC

Email: contact@expectsuccessglobal.com

This Policy applies to ExpectSuccessGlobal.com, SuccessTek.com, and ExpectSuccessMarketing.com.

Changes to This Policy

We may update this Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations — including as we expand our services internationally. Material changes will be posted on this page with an updated “Last Updated” date, and, where required by law, we will provide additional notice (such as by email or a notice on our homepage). Your continued use of any of the Sites after changes take effect constitutes acceptance of the revised Policy.