If you have questions or concerns regarding this statement, you should first contact the SuccessTek administrators at contact@expectsuccessglobal.com.

SuccessTek (“we,” “us,” “our”) is committed to protecting your privacy and creating a safe and secure online environment for anyone who visits and purchases on our website located at www.SuccessTek.net (the “Site”) and through our social media platform (the “Platform”). A visitor or end user of our Services shall be referred to as “you”, “your(s)” or “yourself”.

This Privacy Policy includes examples of the types of personal information we collect and the kinds of companies with whom we share such information. These examples are illustrative and should not be considered a complete inventory of our information collection, use and sharing practices. We will comply with applicable Arizona state laws that may restrict the types of information we may disclose about you or require us to provide you with additional notices. Certain services, which you may access on the Site and Platform, are provided by our third-party partners, and protection of your information relating to such services will be governed by the privacy policy of such third parties. By accessing, browsing, purchasing from the Site, using the Site, and participating in the Platform, you acknowledge that you read, understood and agreed to the Privacy Policy described herein.

Information We Collect
We may collect personally identifiable information (“Personal Data”) about you that you specifically and voluntarily provide to us while using the Site and Platform. Personal Data includes information that can identify you as a specific individual, such as your name, address, phone number, credit card number, email address, and content you post on the Platform.

• Usage Data: We may also collect information about how you access and interact with the Site. This may include information such as your IP address, browser type, device type, pages visited, and the time and date of your visits. This data is collected through cookies, server logs, and similar technologies and is used to improve our services and enhance your user experience.
• User-Generated Content: We collect and use the content you generate and post on our Platform, including text, images, and videos. By posting content, you grant us the right to use, share, and display this content as outlined in our terms of service.
• Social Interactions: We track and use social interactions such as likes, comments, shares, and private messages. We ensure that private communications are handled with confidentiality and are not shared without your consent, except as required by law.
• Profile Information: We collect profile information to personalize your experience on our Platform. You have control over your profile settings and can choose what information to share publicly.

Cookies and Tracking Technologies: To serve you faster and with better quality, we use “cookie” technology. Cookies are small bits of code, usually stored on a user’s computer hard drive, which enable a website to “personalize” itself for each user. We use cookies to reduce the time it takes for you to submit purchase requests. No third party has access to the information we collect this way. You can always choose to not receive a cookie file by enabling your Web browser to refuse cookies or prompt you before accepting a cookie. By refusing to accept a cookie, you will not be able to access some parts of SuccessTek.

Protecting Your Personal Data
The Personal Data you provide us is saved in a secure environment and is kept in our records to make it easier for you to use our services on return visits. Information collected by SuccessTek is stored in a secure database(s), accessible only by SuccessTek.

To prevent unauthorized access, maintain data accuracy, and ensure correct use of information, we employ reasonable and current Internet security methods and technologies. SuccessTek has created a secure environment for credit card transactions. SuccessTek currently uses Secure Socket Layer (SSL) technology to encrypt all your personal information, which may include credit card numbers, names and addresses to prevent your information from being read during transmission over the Internet.

SuccessTek limits access to personal information about you to those employees whom we determine need access to that information to provide products or services to you. We maintain physical, electronic and procedural safeguards that comply with federal standards to guard your personal information. However, no security system is impenetrable. We cannot guarantee the security of our servers, nor can we guarantee that information users supply will not be intercepted while being transmitted to us over the Internet. SuccessTek will not be responsible for any actual or consequential damages that result from a lapse in compliance with the Privacy Policy because of a security breach or technical malfunction.

How We Use the Information We Collect
We use the Personal Data we collect to provide you with the products and services you purchase or use from our Site and Platform, and to build features that will make the Site easier to use. This includes faster purchase requests, better customer support and timely notice of new and special offers.
From time to time, SuccessTek may contact you to request feedback on your experience using the Site, to assist us in improving the Site, or to offer special savings or promotions to you, as a Site user. If you would prefer not to receive notices of special savings or promotions, you may simply opt-out from receiving them by contacting SuccessTek administrators.

Sharing Your Personal Data
With Third Parties: We do not sell your Personal Data to anyone. We may share your Personal Data with our subsidiaries, affiliates, and third-party partners to provide certain services. For example:

• Service Providers: We may employ third-party companies to assist with our business operations, such as payment processing, data analysis, marketing, and customer service. These third parties have access to your Personal Data only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your Personal Data may be transferred as part of the transaction.
• Legal Requirements: We may disclose your Personal Data if required to do so by law or in response to valid requests by public authorities.

SuccessTek’s Agents
Many of the operations we perform require us to hire other 3rd party companies to help us with these tasks. For example, SuccessTek hires/contracts companies to help us handle mail and email (including sending and delivering packages, postal mail and email), analyze the data we collect, market our products and services, handle credit card transactions and provide customer service. The companies we employ to help us with these tasks have access to Personal Data to perform their functions but may not use it for other purposes. Also, SuccessTek requires all agents to whom Personal Data is disclosed to enter into confidentiality agreements to protect your Personal Data.

External Service Providers
When you use SuccessTek to take advantage of any of our products and services, we may provide Personal Data to the airline, travel agency or other involved third-party. SuccessTek may provide data to partner third parties with regard to special offers relating to the subject matter of the items purchased.

Email
If you chose to opt in to receive promotional or information emails from SuccessTek, we will occasionally send advertisements, marketing material or other offers on behalf of other businesses that we think might be of interest to you. This material is sent by SuccessTek, and we do not give the other businesses your name or address. If you do not want to receive these advertisements, marketing material or other offers, please opt out of these communications by clicking on the unsubscribe link provided in each email.

Affiliate/Partner Program
If you choose to use our Affiliate/Partner program to tell someone about our site, we may ask you for the person’s name, email address and phone number. We will automatically send the person the information they requested. SuccessTek stores this information for the sole purpose of sending this information and tracking the success of our partner program. This person may contact us at admin@ExpectSuccessGlobal.com to request that we remove this information from our database or discontinue sending them any future emails or texts.

Compliance with Law and Protection of SuccessTek
We reserve the right to release Personal Data in order to comply with the law. We may also release Personal Data to enforce or apply the terms and conditions applicable to our products and services, or protect the rights, property or safety of SuccessTek, our users, or others.

Notification
If none of the categories described above apply, we will notify you if we believe it is necessary and appropriate to share your Personal Data with someone else. You will have the right to tell us not to share your Personal Data.

Third-Party Integrations: Our Platform allows you to connect with third-party applications and services. We share data with these third parties only as necessary to provide the integrated services, and their use of your data is governed by their privacy policies.

Third-Party Ad Serving
SuccessTek also uses a third-party advertising company to serve ads when you visit our site. The company may use information (not including your name, address, email address or telephone number) about your visits to our and other websites, in combination with non-personally identifiable information about your purchases and interests from other online and offline sources, in order to provide advertisements about goods and services of interest to you. For these purposes, we and our third-party advertising company may note some of the pages you visit on our site through the use of pixel tags (also called clear gifs). In the course of serving advertisements to this site, our third-party advertiser may place or recognize a unique cookie on your computer.

Behavioral Tracking and Analytics: We use cookies, tracking pixels, and similar technologies to monitor user behavior on our Platform. This data helps us improve our services and provide targeted advertising. You can manage your cookie preferences through your browser settings.

How You Can Access or Change Your Personally Identifiable Information
SuccessTek understands that you may want to change or access your Personal Data. SucessTek.net collects email addresses, names, and other personally identifiable information from users who register at SucessTek.net. To change your personally identifiable information, sign in and go to your “My account” page. You may submit requests to change or remove Personal Data by emailing at contact@expectsucessglobal.com.

Customer Relationship Management (CRM) Program
SuccessTek provides a Customer Relationship Management (CRM) program to our clients, allowing them to manage contacts and other information. We are committed to maintaining the confidentiality and security of the data entered into our CRM program. Specifically:

1. Data Usage Restrictions:
   • Any contacts, information, or data entered into the CRM program by our clients are considered confidential and will not be used for advertising or messaging purposes by SuccessTek.
2. Client Responsibilities:
   • Clients are responsible for the accuracy, legality, and compliance of the data entered into the CRM program. They should ensure that they have appropriate permissions to collect, use, and store any personal information.
3. Data Security:
   • We implement technical and organizational measures to protect the data stored in our CRM program against unauthorized access, loss, or alteration.
4. Third-Party Access:
   • We do not share or disclose data entered into the CRM program with third parties, except as required to provide the CRM services or as compelled by law.
5. Client Control and Access:
   • Clients have control over the data they enter into the CRM program. They can access, modify, or delete their data in accordance with our data retention policies outlined in our Privacy Policy.

Data Retention and Account Deletion
We retain your Personal Data as long as necessary to provide our services and fulfill legal obligations. You can request account deletion through your account settings, and we will delete your data unless it is needed to comply with legal requirements or protect our rights.

Payments
We may offer paid products and/or services within the Service. For payment processing, we utilize third-party services (e.g., payment processors).

We do not store or collect your payment card details. This information is provided directly to our third-party payment processors, whose use of your personal information is governed by their respective Privacy Policies. These payment processors comply with the standards set by PCI-DSS, managed by the PCI Security Standards Council, which includes brands like Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

The payment processors we work with are:

• Stripe. Their Privacy Policy can be viewed at https://stripe.com/us/privacy
• PayPal or Braintree. Their Privacy Policy can be viewed at https://www.paypal.com/webapps/mpp/ua/privacy-full

“Do Not Track” Signals
Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized, and therefore, we do not support Do Not Track (“DNT”). 

You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.

Notice to California Residents
Pursuant to the California Consumer Privacy Act of 2018 (the “CCPA”), SuccessTek and its affiliates provide the following Policy notice regarding the categories of Personal Data that we have collected or disclosed within the preceding twelve (12) months about California residents who are not employees, independent contractors, owners, directors, officers, job applicants, emergency contacts, or benefits beneficiaries of SuccessTek.

The CCPA provides Californians with the following rights:

1. Requests for Information: You (or your authorized agent) can request a copy of your Personal Data, including how we have collected, used, and shared your Personal Data over the past 12 months (if any). This includes the categories of Personal Data we collected, the categories of sources for that information, the purposes for collecting it, the categories of third parties with whom we shared it for a business purpose, and the purposes for such sharing.
2. Your Right to Notification: Under the CCPA, we cannot collect new categories of Personal Data or use them for materially different purposes without first notifying you.
3. Nondiscrimination for Exercising Your CCPA Rights: The CCPA prohibits us from discriminating against you for exercising your rights under the law. Such discrimination may include denying services, charging different prices or rates for services, providing a different level or quality of services, or suggesting that you will receive a different level or quality of goods or services as a result of exercising your rights.
4. Your Right to Delete Personal Data: You can request that we delete your Personal Data by contacting us. We will honor such requests unless a valid exception applies, such as when the information is necessary to complete a transaction, verify fraud, review a chargeback, fulfill a contract, or detect, prevent, or investigate security incidents, among other legal obligations.

Please note that we may deny your deletion request if retaining the Personal Data is necessary for us, our affiliates, or our service providers to:

• Complete the transaction for which we collected the Personal Data, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you;
• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities;
• Debug our products to identify and repair errors that impair existing intended functionality;
• Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided by law;
• Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 seq.);
• Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us;
• Comply with a legal obligation that has substantive grounds;
• Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

Overall, we have collected, may collect, or will collect the following categories of Personal Data from our users, customers, and individuals, as necessary to fulfill our legal obligations and operational business purposes:

• Personal information, as defined in the California customer records law, such as contact information and financial information;
• Identifiers, such as online identifiers, IP address, and name;
• Financial information, such as transaction information and history;
• Internet or network activity information, such as browsing history and interactions with our and other websites and systems;
• Geo-localization data, such as device location and IP location;
• Audio, electronic, visual, and similar information, such as video recordings and multimedia content created in connection with our business activities;
• Inferences drawn from any of the Personal Data listed above to create a profile or summary about, for example, an individual’s preferences and characteristics.

Data Breach Notification
SuccessTek is committed to protecting your Personal Data. In the unlikely event of a data breach, we will take the following steps to notify affected users and mitigate the impact:

1. Investigation and Containment:
   • Immediately upon discovering a potential data breach, we will conduct a thorough investigation to determine the nature and scope of the breach. Our IT and security teams will work to contain the breach and prevent further unauthorized access.
2. Assessment and Notification:
   • Within 72 hours of confirming a data breach involving Personal Data, we will assess the risk to your rights and freedoms. If the breach is likely to result in significant harm, we will notify affected users promptly and without undue delay. Notification will include:
     • A description of the nature of the breach.
     • The types of Personal Data affected.
     • Steps we have taken to address the breach.
     • Recommendations for affected users to protect themselves.
     • Contact information for further inquiries.
3. Reporting to Authorities:
   • If required by law, we will also notify relevant data protection authorities within 72 hours of becoming aware of the breach.
4. Mitigation and Follow-up:
   • We will work to mitigate any potential damage resulting from the breach and implement measures to prevent future incidents. We will keep affected users informed of any updates or actions taken in response to the breach.

Explicit Consent for Sensitive Data
SuccessTek recognizes the importance of obtaining explicit consent when collecting and processing sensitive personal data, such as health information or biometric data. Our procedures for handling such data include:

1. Obtaining Explicit Consent:
   • Before collecting sensitive personal data, we will clearly explain the purpose and use of the data, and we will obtain your explicit consent through a clear, affirmative action (e.g., a checkbox or digital signature).
2. Transparency and Information:
   • We will provide detailed information about why the data is being collected, how it will be used, and with whom it will be shared. This information will be presented in a clear and accessible manner.
3. Withdrawing Consent:
   • You have the right to withdraw your consent at any time. If you choose to withdraw consent, we will cease processing your sensitive data and securely delete or anonymize it, unless it is required to comply with legal obligations.
4. Security Measures:
   • We will implement strict security measures to protect sensitive data, including encryption, access controls, and regular audits.

Retention Periods
SuccessTek retains your Personal Data only as long as necessary to fulfill the purposes for which it was collected and to comply with legal, regulatory, and business requirements. Our data retention policy includes:

1. General Data Retention:
   • Personal Data related to your account, transactions, and interactions with our services will be retained for as long as your account remains active and for a period thereafter as required by applicable laws.
2. Specific Retention Periods:
   • Financial Data: Retained for 7 years to comply with tax and accounting regulations.
   • User-Generated Content: Retained for the duration of your account’s activity and up to 1 year after account deactivation, unless requested otherwise by the user.
   • Customer Support Data: Retained for 2 years after the resolution of the support request.
3. Criteria for Determining Retention Periods:
   • The nature and sensitivity of the data.
   • The purposes for which the data is processed.
   • Legal, regulatory, and contractual requirements.
   • The potential risk of harm from unauthorized use or disclosure of the data.
4. Deletion and Anonymization:
   • Once the retention period has expired, we will securely delete or anonymize your Personal Data, ensuring that it cannot be linked back to you.

By implementing these retention periods, SuccessTek ensures that your Personal Data is not kept longer than necessary and is handled in compliance with data protection laws.

International Data Transfers
If we transfer your Personal Data internationally, we will take appropriate measures to ensure that your data is protected in accordance with this Privacy Policy and applicable data protection laws, such as using Standard Contractual Clauses approved by the European Commission or ensuring that transfers comply with the EU-US Privacy Shield framework.

Amendments to this Privacy Policy
If SuccessTek decides to change our privacy policy, we will post those changes to this privacy statement, and/or the homepage, and/or other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, and/or by email, and/or by means of a notice on our homepage. Changes to this Privacy Policy are effective when they are posted on this page.

A Special Note about Children
Persons under the age of 18 are not eligible to use any services on our Site. SuccessTek does not knowingly collect information from anyone under the age of 18.

If you have any questions about this Privacy Policy, please contact us at contact@ExpectSuccessGlobal.com.

 

This version was last updated on July 9, 2024.